Shipping & Returns

Shipping Policy

1. Order Processing

• Orders are processed within 1–2 business days
• Orders placed on weekends/holidays will ship the next business day

2. Shipping Rates & Delivery Time

We offer domestic shipping within the United States.

Typical delivery time: 2–5 business days.

3. Tracking

A tracking number will be sent via email when your order ships.

4. Damaged or Lost Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery:
sanha@takespell.com

5. International Shipping

Currently not available.

Returns & Refunds Policy

We value your satisfaction and strive to ensure every order meets your expectations. If you are not fully satisfied with your purchase at our [www.takespell.com] (the “Site”), you can return any unopened and unused product(s) to us within [14] days of the delivery date and we will offer you a full refund. Requests submitted after this period are not eligible for return or refund, except where a longer period is required by applicable law.

1. Return Procedure

Your purchase can be returned by the following procedures below:

• Email our Customer Support team at [sanha@takespell.com] to notify us of your request to return one or several purchased items.
• Your email should contain the following information:
  • Your order number;
  • The list of items you wish to return;
  • The reason for returning each of the items;
  • The way you want us to handle this return (whether you wish to receive a refund or request assistance with replacement, where applicable).
• Our team will review your request within [3] business days standard period and we will notify you via email of the results. If approved, we will provide you with detailed instructions on how and where to send your return.
• Securely pack the item(s) in their original packaging, if possible, along with all accessories, manuals, and any free gifts. Include a copy of your packing slip or order confirmation.
• Ship the package to the address provided in our instructions. Unless your return is due to our error (defective, damaged, or incorrect item), we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for returned items lost or damaged in transit back to us.

Please allow [14] calendar days for your return to be processed once we receive the return item at our facility. You will receive an email confirmation once your return has been processed, and your refund has been initiated. Depending on your financial institutions and the payment method used for your original purchase, it may take longer to reflect the refund on your bank or credit card statement after we have processed it.

Original shipping fees paid on your order are non-refundable unless the return is due to our error or defective item. You are responsible for the cost of return shipping, unless the return is due to our error or defective item.

2. Return Eligibility

Items must be in the same condition that you received them, unused, sealed, and in their original packaging to be eligible for return. For further clarification, the following conditions are not eligible for return or exchange, unless our Customer Support team determines otherwise pursuant to Section 3:

• Items requested beyond stated return window (See Section 1).
• Items that have been opened, used, or show signs of use.
• Items not in their original condition or missing parts for reasons not due to our error.
• Products where the original seal, tamper-evident sticker, or protective packaging has been removed or broken, unless the item was defective or damaged upon delivery.
• Items returned without prior approval from the Customer Support team.
• Gift cards.
• Any item explicitly marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Free gifts or promotional items with retail value.

This Return and Refund Policy applies only to purchases made from our Site. For products purchased through authorized retailers or other third-party sellers, please contact the seller directly and refer to their return and refund policies.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [14 days] of the delivery date. To expedite your claim, please provide your order number, a clear description of the issue, and high-quality photos of the damaged/defective product(s) and all original packaging.

Once the defect, damaged, or incorrect item in order is identified and verified, we will [offer a full refund for the affected item(s) or ship you the originally agreed item without charge], based on item availability and your preference. While the defective, damaged, or incorrect item itself may be fully refundable, please note the original shipping fee will only be refundable if all items of the entire shipment order are determined to be defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. Please allow [14] calendar days for your return to be processed once we receive the returned item at our facility. The refund will be applied to your original payment method. Please note that while we process your refund promptly, it may take a longer time for the transaction to reflect on your bank or credit card statement. This additional time is dependent on your financial institution’s processing procedures, which are beyond our control.

5. Exchange

We do not offer direct exchange. If you wish to exchange an item, please follow the return procedure in Section 1 to return the original item for a refund and then place a new order for the desired item.

6. Customer Support

Please feel free to reach out to us at [sanha@takespell.com] for assistance.